Returns Policy

At SaddleColony, we understand that choosing the right saddle, tack, or accessory can take careful consideration. Please review our return and trial policy below before placing your order.

Alamo Saddlery Returns

Alamo Saddlery saddles and tack items may be eligible for return within 90 days of delivery, provided the item meets our general return conditions.

Items must be unused, clean, in original condition, and include all original tags, packaging, hardware, and accessories.

Customers are responsible for return shipping costs. We strongly recommend using a trackable and insured shipping service, as the customer is responsible for the item until it is received and inspected.

DP Saddlery Saddle Trial Program

We understand that finding the right saddle involves evaluating both horse fit and rider comfort. For that reason, eligible in-stock DP Saddlery saddles purchased from SaddleColony include a 7-day trial period beginning on the date of delivery.

During the trial, you may carefully evaluate the saddle for fit, balance, stability, and rider comfort. Because a trial saddle may ultimately be returned, we ask that all testing be done thoughtfully and with care to keep the saddle in new, resalable condition.

If weather, illness, or another reasonable circumstance prevents you from properly evaluating the saddle, please contact us before your 7-day trial expires. In some cases, we may approve an extension of the trial period, up to a maximum of 14 days. Extensions are not automatic and must be approved by SaddleColony in advance.

If the saddle is not suitable for you or your horse, you may request a return or exchange during the approved trial period.

Saddle Condition During the Trial

Because trial saddles may be returned and offered to another customer, they must remain in clean, original, resalable condition.

Please take reasonable care while testing the saddle, including:

• Grooming your horse thoroughly before saddling.
• Using a clean, hair-free saddle pad.
• Preventing stirrup leathers, fenders, buckles, and other hardware from rubbing or scratching the saddle.
• Testing in clean, dry conditions whenever possible.
• Keeping the saddle away from rain, mud, excessive dust, pets, and other sources of damage.
• Storing the saddle properly when it is not being used.

Please do not oil, condition, alter, repair, or otherwise modify the saddle during the trial period.

Normal, careful evaluation is expected. However, saddles showing excessive wear or signs of use beyond what is reasonably necessary for a fitting trial may not qualify for a full return.

This may include scratches, scuffs, stains, sweat marks, excessive horse hair, dirt, oil or conditioner, water damage, leather damage, hardware damage, or permanent creasing or impressions.

Saddles returned dirty or requiring additional cleaning may be subject to a cleaning fee. Saddles returned with significant damage or wear may be subject to an additional deduction or may be refused for return depending on their condition.

DP Saddlery Saddle Returns & Exchanges

All saddle returns and exchanges require a Return Merchandise Authorization (RMA) from SaddleColony.

Please contact us by email or phone before shipping the saddle back. Once your return is approved, we will provide your RMA number and return instructions.

Returns sent without prior authorization may not be accepted.

Approved DP Saddlery saddle returns for refund are subject to a $100 restocking fee.

Original expedited shipping charges and other non-refundable shipping costs are not refundable.

If you exchange your saddle for another saddle through SaddleColony, the $100 restocking fee will be waived.

If the saddle you need is not currently available, please contact us. Depending on availability and the circumstances, we may be able to offer store credit toward a future saddle or help notify you when a more suitable option becomes available.

Our goal is to help you find an appropriate saddle for both you and your horse rather than rush you into another model.

Customers are responsible for return shipping costs unless the return is due to an error by SaddleColony or another arrangement has been approved in advance.

We strongly recommend using a trackable and insured shipping service and packing the saddle carefully. The customer remains responsible for the saddle until it has been delivered to us and inspected.

Whenever possible, please reuse the original shipping materials and make sure the saddle is well protected inside the box.

A return or exchange must be requested within the original 7-day trial period or within an extension that has been approved by SaddleColony.

If the applicable trial period has passed and no extension was approved in advance, we are unable to accept the saddle for return, refund, or exchange.

Custom Orders

Custom-ordered saddles, tack, pads, and accessories are made specially for the customer and are not returnable or refundable.

Custom orders still include all applicable manufacturer warranties, but they cannot be returned due to fit, color, size, style preference, or change of mind.

Custom order timelines typically vary, but most custom orders take approximately 2–4 months to complete.

Tack & Accessories

Tack and accessories may be eligible for return within 7 days of delivery, provided the item is unused, clean, and in original condition.

A $20 restocking fee applies to tack and accessory returns. This fee may be waived if you choose to exchange the item instead.

Customers are responsible for return shipping costs.

Custom-ordered tack and accessories are not returnable, but they still include all applicable manufacturer warranties.

EquiFit Products

EquiFit products must be returned in the same condition received: unworn, unused, with tags attached, and in the original packaging.

General Return Conditions

To be accepted, all returns must meet the following conditions:

1. The item must be clean and in original condition.
2. All original tags must still be attached.
3. All included hardware, accessories, covers, tools, warranty cards, and packaging must be returned.
4. The item must be packaged carefully to prevent damage during shipping.
5. The RMA number must be clearly written on the outside of the return box.
6. The tracking number must be emailed to us after shipment.

We reserve the right to refuse a return or charge additional cleaning, repair, or replacement fees if the item is returned dirty, damaged, missing parts, or not in original condition.

Please allow up to 7 business days after we receive and inspect your return for the refund, exchange, or store credit to be processed.

Items Damaged in Transit

Please inspect your package as soon as it arrives.

If the package appears damaged at delivery, please take photos, note the damage with the carrier if possible, and contact us immediately.

If you discover damage after opening the box, please keep all packaging materials, including the box, and email us clear photos of the damage, the packaging, and your order information.

We will review the information and help start a claim with the shipping carrier or manufacturer when applicable.

Faulty, Incorrect, or Defective Items

If you believe an item is faulty, incorrectly described, or different from what you ordered, please contact us as soon as possible with clear photos and your order information.

After review, we will help determine whether the item qualifies for replacement, repair, exchange, or refund according to the applicable manufacturer policy.

Order Cancellations

Orders may only be cancelled within 24 hours of being placed, provided the order has not already shipped or entered processing.

Custom orders cannot be cancelled once they have been submitted to the manufacturer.

Questions

If you have any questions about our return policy, please feel free to reach us via contact page. Our friendly representatives are always happy to help.