Returns Policy

At SaddleColony, we understand that choosing the right saddle, tack, or accessory can take careful consideration. Please review our return and trial policy below before placing your order.

DP Saddlery Saddle Trial Program

Finding the right saddle takes more than simply choosing a style or seat size. That's why eligible in-stock DP Saddlery saddles purchased from SaddleColony include a 7-day trial period starting on the date of delivery.

During your trial, you're welcome to carefully evaluate the saddle for your horse's fit, balance, stability, and your own comfort.

We encourage you to take your time with the fitting process and reach out if you have questions. While we cannot guarantee that a particular saddle will fit, we're happy to help you evaluate your options.

Need More Time?

We understand that weather, illness, or unexpected circumstances can sometimes make it difficult to complete a proper saddle trial.

If you need additional time, please contact us before your original 7-day trial period ends.

Depending on the circumstances, we may approve an extension of up to 14 days total from the delivery date. Extensions are considered individually and must be approved by SaddleColony in advance.

Taking Care of Your Trial Saddle

We want you to have a fair opportunity to test your saddle while keeping it in good condition should you decide to return it.

During your trial, please:

• Groom your horse before saddling and use a clean, hair-free saddle pad.

• Protect the leather from scratches, particularly from stirrup leathers, fenders, buckles, and other hardware.

• Avoid wet, muddy, or excessively dusty riding conditions whenever possible.

• Keep the saddle clean and store it safely between rides.

• Keep all included accessories, hardware, and original tags for a possible return.

Please do not oil, condition, alter, repair, or modify the saddle during the trial period.

Normal, careful fitting and trial use are welcome. We simply ask that the saddle remain clean and in its original, resalable condition.

Saddles returned with excessive wear, scratches, stains, sweat marks, significant dirt or horse hair, water damage, leather damage, or other signs of improper use may be subject to cleaning or damage-related deductions.

If the saddle requires significant cleaning or has damage that affects its resale condition, additional fees may apply. In cases of substantial wear or damage, the return may not be accepted.

Our goal is to make the trial process fair for everyone, including the next rider who may have the opportunity to try the saddle.

DP Saddlery Saddle Returns & Exchanges

Sometimes a saddle simply isn't the right choice for a particular horse or rider, even after careful consideration.

If that happens, we're happy to help you explore your options.

You may request a return or exchange within your approved trial period.

Returning for a Refund

Approved DP Saddlery saddle returns for a refund are subject to a $100 restocking fee.

Original expedited shipping charges and other non-refundable shipping costs are not refundable.

Exchanging for Another Saddle

If you choose to exchange your saddle for another saddle through SaddleColony, the $100 restocking fee will be waived for a qualifying exchange.

If a suitable replacement is not currently available, please contact us. Depending on availability and the circumstances, we may be able to arrange store credit toward a future saddle or notify you when another option becomes available.

We would rather help you find an appropriate saddle for your horse than rush you into another choice.

How to Start a Return or Exchange

All DP Saddlery saddle returns and exchanges require a Return Merchandise Authorization (RMA).

Please contact us by email or phone within your approved trial period. Once your request is approved, we will provide an RMA number and return shipping instructions, including any applicable shipping deadline.

For a smooth return:

1. Make sure the saddle is clean and in its original, resalable condition.

2. Include all original accessories, hardware, tools, covers, and tags.

3. Carefully package the saddle, preferably using the original shipping materials.

4. Clearly write your RMA number on the outside of the box.

5. Email us the tracking number once the saddle has been shipped.

Customers are responsible for return shipping costs unless the return is due to an error by SaddleColony or another arrangement has been approved in advance.

We strongly recommend using a trackable and insured shipping service. The customer is responsible for the return shipment until the saddle has been delivered to us and inspected.

Please do not send a saddle back without receiving return authorization.

Important: Your return or exchange must be requested within the original 7-day trial period or an extension approved by SaddleColony. Once the applicable trial period has expired without prior approval for an extension, the saddle is no longer eligible for a standard return or exchange.

Custom Orders

We love helping customers create a saddle that reflects their individual preferences.

Because custom-ordered saddles are made specifically for you, custom orders are final sale and are not eligible for standard returns or refunds.

This includes custom-ordered saddles, tack, saddle pads, and accessories.

Custom orders cannot be returned due to saddle fit, size, color, style preference, or a change of mind.

Most custom saddle orders take approximately 2–4 months to complete, although production times may vary depending on the model and selected options.

All applicable manufacturer warranties remain in effect. If an item arrives defective or different from the confirmed order, please contact us so we can review the issue and the available resolution.

We encourage customers to discuss any fitting concerns with us before placing a custom saddle order, especially if they have not previously tried the model.

Tack & Accessories

We understand that sometimes an accessory may not be quite what you expected.

Eligible tack and accessories may be returned within 7 days of delivery, provided they are unused, clean, and in their original condition.

A $20 restocking fee applies to tack and accessory returns for a refund.

If you prefer to exchange the item, this fee may be waived for a qualifying exchange.

Customers are responsible for return shipping costs.

Custom-ordered tack and accessories are not eligible for standard returns, but all applicable manufacturer warranties remain in effect.

Alamo Saddlery Returns

Alamo Saddlery saddles and tack items may be eligible for return within 90 days of delivery, provided the item meets our general return conditions.

Items must be unused, clean, in original condition, and include all original tags, packaging, hardware, and accessories.

Customers are responsible for return shipping costs. We strongly recommend using a trackable and insured shipping service, as the customer is responsible for the item until it is received and inspected.

EquiFit Products

EquiFit products must be returned in the same condition received: unworn, unused, with tags attached, and in the original packaging.

General Return Conditions

To be accepted, all returns must meet the following conditions:

1. The item must be clean and in original condition.
2. All original tags must still be attached.
3. All included hardware, accessories, covers, tools, warranty cards, and packaging must be returned.
4. The item must be packaged carefully to prevent damage during shipping.
5. The RMA number must be clearly written on the outside of the return box.
6. The tracking number must be emailed to us after shipment.

We reserve the right to refuse a return or charge additional cleaning, repair, or replacement fees if the item is returned dirty, damaged, missing parts, or not in original condition.

Please allow up to 7 business days after we receive and inspect your return for the refund, exchange, or store credit to be processed.

Items Damaged in Transit

Please inspect your package as soon as it arrives.

If the package appears damaged at delivery, please take photos, note the damage with the carrier if possible, and contact us immediately.

If you discover damage after opening the box, please keep all packaging materials, including the box, and email us clear photos of the damage, the packaging, and your order information.

We will review the information and help start a claim with the shipping carrier or manufacturer when applicable.

Faulty, Incorrect, or Defective Items

If you believe an item is faulty, incorrectly described, or different from what you ordered, please contact us as soon as possible with clear photos and your order information.

After review, we will help determine whether the item qualifies for replacement, repair, exchange, or refund according to the applicable manufacturer policy.

Order Cancellations

Orders may only be cancelled within 24 hours of being placed, provided the order has not already shipped or entered processing.

Custom orders cannot be cancelled once they have been submitted to the manufacturer.

Questions

We know that purchasing a saddle is a meaningful investment, and choosing the right one isn't always easy.

Whether you're unsure about a trial, considering an exchange, or simply have a question before ordering, we're here to help you make an informed decision.

Please reach out through our contact page. Our friendly representatives are always happy to help.