7 Days Trial Program
You are offered a 7 day trial period after receiving the saddle to decide if it fits well for you and your baby horse. During the 7 days, please feel free to do some test rides. If your local weather prevent you from doing enough test rides, we can extend the trial period up to 14 days. We want to make sure that you're 100% satisfied with your purchase. If you have any questions or concerns, we're here and ready to help.
Terms and Conditions
For Saddles: If you decide to return the saddle, you are responsible for a $100 restocking fee and the shipping cost. However, the $100 restocking fee can be waived if you decide to exchange the saddle rather than return it. In case you do not see any ideal saddles at that moment, we can set up an email notification when new saddles in stock while keeping your balance as store credit without deducting the restocking fee.
A Return Merchandise Authorization (RMA) for identification must be requested by contacting us via phone or email. We acknowledge receipt of your request and advise you on the proper procedure to return the goods to us. Returns must be shipped out to the return address within the trial period after receiving the saddle. Please do not send your order back to the manufacturer. Customers are responsible for paying for your own shipping costs for returning your item. If the return period has gone by since the date you received the saddle, we unfortunately can’t offer you a return, refund or exchange.
For Tack & Accessories: If you decide to return the tack, you are eligible for a $20 restocking fee and the shipping cost. However, the $20 restocking fee can be waived if you decide to exchange the tack rather than return it. In case we don't have the right size or the ideal color in stock at that moment, you can choose to custom order one without deducting the restocking fee. The process takes about 2-4 months.
General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
1.The saddle/tack must be in its original condition.
2.The saddle/tack must have the original tags attached.
Upon receiving your returned item, please allow us up to 7 business days to process your return. There is an automatic restocking fee charge when you cancel your order. This fee can be waived if you exchange your saddle/tack.
We reserve the right not to accept a return if the item does not satisfy the conditions stated in the return policy.
We suggest customers use a shipping company with a tracking number when returning the item/s.
Return Items Damaged in Transit
If your purchase gets in transit, please contact us immediately. It's very important you inspect the package. If you notice any damages or shortage of packages, please make notes of it on the delivery receipt, take a picture of the damage, refuse the delivery, and send us an email with the pictures. If you notice any damages opening the box, please do not throw the box away, and contact us with the photos. Once we receive all the information from you regarding the refused delivery, we can immediately initiate a claim with the logistics company or the manufacturer. We can ship all replacements at no extra costs when the claim is processed.
Faulty Product Replacement
If something is faulty, incorrectly described or different from the sample shown, you may opt for a full refund or replacement. We would recommend that you send us a clear photo of the damaged item or the shipping mistake and proof of your order.
You can only cancel an order within 24 hours of placing it.
To request an order cancellation, contact us via the website. We will proceed by giving you our email address to contact us and phone number. You can contact us using the email provided or give us a call.
If you have any questions about our return policy, please feel free to reach us via contact page. Our friendly representatives are always happy to help.