7 Days Trial Program
We understand that choosing the right saddle for your horse can be a challenge. That's why we offer a 7-day trial period after you receive your saddle. This gives you time to try it out and make sure it's a good fit for both you and your horse. You're welcome to take the saddle for a spin and do as many test rides as you need during this period. If inclement weather prevents you from testing the saddle fully, please contact us and we're happy to extend the trial period to 14 days. Our goal is to ensure your complete satisfaction with your purchase. If you have any questions or concerns, our team is here to assist you.
Terms and Conditions
If you decide that the saddle does not fit well for you and your horse after the 7 day trial period, you have the option to return it for a refund or exchange. However, please note that a $100 restocking fee will apply for returns. The restocking fee can be waived if you choose to exchange the saddle for a different one.
If you do not see any ideal saddles available at the time of your return, we can set up email notifications for you when new saddles become available and offer you store credit without deducting the restocking fee. You also have the option to special order your preferred saddle, which typically takes 2-4 months to complete. To learn more about the saddle customization process, please click here.
To initiate a return or exchange, you must request a Return Merchandise Authorization (RMA) by contacting us via phone or email. We will acknowledge receipt of your request and provide you with the proper procedures to return the saddle to us. Returns must be shipped out within the 7 day trial period after receiving the saddle.
Please note that customers are responsible for covering the shipping costs for returning the item. We recommend using a trackable shipping service to ensure the safe delivery of your returned saddle. Returns should not be sent directly to the manufacturer.
If the 7 day trial period has passed, we are unable to offer returns, refunds, or exchanges.
For Tack & Accessories:
If you decide to return the tack, you are eligible for a $20 restocking fee and the shipping cost. However, the $20 restocking fee can be waived if you decide to exchange the tack rather than return it. In case we don't have the right size or the ideal color in stock at that moment, you can choose to custom order it without paying the restocking fee. The process takes about 2-4 months.
General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
1.The saddle/tack must be in its original condition.
2.The saddle/tack must have the original tags attached.
Upon receiving your returned item, please allow us up to 7 business days to process your return. There is an automatic restocking fee charge when you cancel your order. This fee can be waived if you exchange your saddle/tack.
We reserve the right not to accept a return if the item does not satisfy the conditions stated in the return policy.
We suggest customers use a shipping company with a tracking number when returning the item/s.
Return Items Damaged in Transit
If your purchase gets in transit, please contact us immediately. It's very important you inspect the package. If you notice any damages or shortage of packages, please make notes of it on the delivery receipt, take a picture of the damage, refuse the delivery, and send us an email with the pictures. If you notice any damages opening the box, please do not throw the box away, and contact us with the photos. Once we receive all the information from you regarding the refused delivery, we can immediately initiate a claim with the logistics company or the manufacturer. We can ship all replacements at no extra costs when the claim is processed.
Faulty Product Replacement
If something is faulty, incorrectly described or different from the sample shown, you may opt for a full refund or replacement. We would recommend that you send us a clear photo of the damaged item or the shipping mistake and proof of your order.
You can only cancel an order within 24 hours of placing it.
To request an order cancellation, contact us via the website. We will proceed by giving you our email address to contact us and phone number. You can contact us using the email provided or give us a call.
If you have any questions about our return policy, please feel free to reach us via contact page. Our friendly representatives are always happy to help.