Returns Policy

At SaddleColony, we understand that choosing the right saddle, tack, or accessory can take careful consideration. Please review our return and trial policy below before placing your order.

Alamo Saddlery Returns

Alamo Saddlery saddles and tack items may be eligible for return within 90 days of delivery, provided the item meets our general return conditions.

Items must be unused, clean, in original condition, and include all original tags, packaging, hardware, and accessories.

Customers are responsible for return shipping costs. We strongly recommend using a trackable and insured shipping service, as the customer is responsible for the item until it is received and inspected.

DP Saddlery Saddle Trial Program

DP Saddlery saddles include a 7-day trial period starting from the day the saddle is delivered.

During the trial period, you may carefully test the saddle to evaluate fit, balance, and comfort for both horse and rider. If weather or another reasonable circumstance prevents you from properly testing the saddle, please contact us before the trial period ends. At our discretion, we may extend the trial period up to 14 days.

If the saddle does not work for you or your horse, you may request a return or exchange within the trial period.

To begin a return or exchange, you must contact us by email or phone to request a Return Merchandise Authorization (RMA). Returns must be approved before shipping. Please do not send any return without an RMA number and return instructions.

DP Saddlery Saddle Returns & Exchanges

If you return a DP Saddlery saddle for a refund, a $100 restocking fee will apply.

If you exchange the saddle for another saddle, the restocking fee will be waived. If you do not see the right saddle available at the time of return, we may be able to offer store credit toward a future exchange or help notify you when suitable saddles become available.

Customers are responsible for return shipping costs. We strongly recommend using a trackable and insured shipping service, as the customer is responsible for the item until it is received and inspected.

Returned saddles, tack, and accessories must be cleaned and returned in original condition. Items returned dirty, with excessive hair, sweat, dust, oil, or residue may be subject to a cleaning fee. If the 7-day trial period has passed and no extension has been approved, we are unable to accept returns, refunds, or exchanges.

Custom Orders

Custom-ordered saddles, tack, pads, and accessories are made specially for the customer and are not returnable or refundable.

Custom orders still include all applicable manufacturer warranties, but they cannot be returned due to fit, color, size, style preference, or change of mind.

Custom order timelines typically vary, but most custom orders take approximately 2–4 months to complete.

Tack & Accessories

Tack and accessories may be eligible for return within 7 days of delivery, provided the item is unused, clean, and in original condition.

A $20 restocking fee applies to tack and accessory returns. This fee may be waived if you choose to exchange the item instead.

Customers are responsible for return shipping costs.

Custom-ordered tack and accessories are not returnable, but they still include all applicable manufacturer warranties.

EquiFit Products

EquiFit products must be returned in the same condition received: unworn, unused, with tags attached, and in the original packaging.

General Return Conditions

To be accepted, all returns must meet the following conditions:

1. The item must be clean and in original condition.
2. All original tags must still be attached.
3. All included hardware, accessories, covers, tools, warranty cards, and packaging must be returned.
4. The item must be packaged carefully to prevent damage during shipping.
5. The RMA number must be clearly written on the outside of the return box.
6. The tracking number must be emailed to us after shipment.

We reserve the right to refuse a return or charge additional cleaning, repair, or replacement fees if the item is returned dirty, damaged, missing parts, or not in original condition.

Please allow up to 7 business days after we receive and inspect your return for the refund, exchange, or store credit to be processed.

Items Damaged in Transit

Please inspect your package as soon as it arrives.

If the package appears damaged at delivery, please take photos, note the damage with the carrier if possible, and contact us immediately.

If you discover damage after opening the box, please keep all packaging materials, including the box, and email us clear photos of the damage, the packaging, and your order information.

We will review the information and help start a claim with the shipping carrier or manufacturer when applicable.

Faulty, Incorrect, or Defective Items

If you believe an item is faulty, incorrectly described, or different from what you ordered, please contact us as soon as possible with clear photos and your order information.

After review, we will help determine whether the item qualifies for replacement, repair, exchange, or refund according to the applicable manufacturer policy.

Order Cancellations

Orders may only be cancelled within 24 hours of being placed, provided the order has not already shipped or entered processing.

Custom orders cannot be cancelled once they have been submitted to the manufacturer.

Questions

If you have any questions about our return policy, please feel free to reach us via contact page. Our friendly representatives are always happy to help.